Policies & FAQs

Turn around time

All items are ready to ship unless otherwise stated. Orders will ship within 7 days of purchase date.

Preorders

Preorders take anywhere from 4-6 weeks to process + 3-5 days of shipping.

Shipping

All items under 14oz ship with USPS first class mail. A tracking number is provided VIA email once your item has shipped. Check your order confirmation email for the tracking number. If that doesn’t work, send us an email with “TRACKING REQUEST + ORDER NUMBER” 

Track your package https://www.usps.com/manage/welcome.htm

International shipping

All international packages are shipped via USPS International First Class Package and range anywhere from $15-$30. Once these packages leave the US, tracking ends. You will be responsible for your countries sales tax/duties as well as any customs fees acquired. Packages returned by customs will not be refunded. Should you want your packages resent, you will incur additional shipping fees.

Shipping Changes

Please double check that all shipping information is correct at checkout. Should you need to make an address change, please email contact@9twentyfivekids.com within an hour of checkout with “SHIPPING ADDRESS CHANGE + ORDER NUMBER.”

Damaged/ Lost Mail

It is the customers responsibility to track all items. 9 TwentyFive Kids is not liable for damaged/lost/or stolen packages. If you think your package has been lost in transit please contact your local post office or visit the link below.

 File a claim https://www.usps.com/help/claims.htm

 WE DO NOT OFFER REFUNDS ON LOST/DAMAGED PACKAGES

Returns/ Exchanges/ Order changes

Returns / Refunds are not accepted at this time. We do however offer exchanges within 5 days of delivery confirmation. There will be no exceptions on exchange timeframe. Exchanges will be offered for items returned unworn, and unwashed. To request an exchange please email contact@9twentyfivekids.com with “EXCHANGE REQUEST + ORDER NUMBER” and the reason for exchange. Once we accept your exchange + exchange item has been received in original condition you will be emailed a store credit in the original amount of purchase. Coupon/Sale codes will not transfer. 

Discounts/ Credits

Discounts/Credits are not valid on previous purchases. Codes must be present at the time of checkout. We cannot go back and edit your transaction. Only one discount code may be used at a time.

Order Inquiries

For order questions or concerns please email us at contact@9twentyfivekids.com with “ORDER INQUIRY + ORDER NUMBER"

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